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Possible reasons for login failure:

Cookie and/or Javascript is disabled
Most login failures are the result of Cookies and/or Javascript functionalities being disabled on your browser. To ensure successful login and access to our members-only services, please enable the Cookies and Javascript settings on your browser. You can check your current browser settings by following the detailed instructions below.

Cookies Settings

Microsoft Internet Explorer 6.x
  1. Open browser and select [Tools] on tool bar
  2. Select [Internet Options]
  3. Click on [Privacy] tab
  4. Set default value to [Medium], which allows your browser to accpet cookies. Point-and-drag your mouse to set your preference. If you select [Customize], click on the [Advanced] button and select the [Accept Cookies] option.
  5. Click [OK] to complete settings
  6. Close and restart your browser to enable settings

Microsoft Internet Explorer 5.x

  1. Open browser
  2. Select [Internet Options] on tool bar
  3. Select [Security] -> [Custom Level]
  4. Within the [Cookies] setting, set [Allow cookies on all connections] and [Allow cookies to be stored on your computer] to be [Enabled]
  5. Click [OK] to complete settings
  6. Close and restart your browser to enable settings

Microsoft Internet Explorer 4.x

  1. Select [View] on browser tool bar
  2. Select [Internet Options]
  3. Click on [Advanced] tab
  4. Scroll down to a yellow balloon icon under Security and enable the [Activate Cookies] option
  5. Click [OK] to complete settings
  6. Close and restart your browser to enable settings

Netscape Communicator 4.x

  1. Select [Edit] on browser tool bar
  2. Click on [Preference Settings]
  3. Click on [Advanced] or [High]
  4. Select [Accept all Cookies]
  5. Close and restart your browser to enable settings

 

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Javascript Settings

Microsoft Internet Explorer 6.x
  1. Open IE browser
  2. Select [Internet Options] on tool bar
  3. Select [Security] -> [Custom Level]
  4. Enable [Active Scripting] under [Enable]
  5. Click [OK] to complete settings
  6. Close and restart your browser to enable settings

Microsoft Internet Explorer 5.x

  1. Open IE browser
  2. Select [Internet Options] on tool bar
  3. Select [Security] -> [Custom Level]
  4. Enable [Active Scripting] under [Enable]
  5. Click [OK] to complete settings
  6. Close and restart your browser to enable settings

Microsoft Internet Explorer 4.x

  1. Open IE browser
  2. Select [View] -> [Internet Options]
  3. Enable [Active Scripting] under Advanced settings
  4. Click [OK] to complete settings
  5. Close and restart your browser to enable settings

Netscape Communicator 4.x

  1. Open Netscape browser
  2. Select [Preference] -> [Edit] from tool bar
  3. Check [Enable Javascript] under Advanced options
  4. Click [OK] to complete settings
  5. Close and restart your browser to enable settings


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